Should you need any help with your New York Sash project, we are here to help. Though often times, your issue is a quick fix you can do yourself! Is your problem listed below?
How much are your products?
Price is determined by many factors, including style, size, options, and labor. A free, no pressure in-home consultation is the best way to receive a price quote. Just give us a call.
What type of financing is available?
New York Sash offers various programs to provide full financing for most any home improvement project. All programs are designed for convenience with low monthly payments and competitive interest rates. We even have programs available for those with a less than perfect credit history. Click here to get pre-approved!
What kind of warranty do you provide?
New York Sash provides a no-nonsense, all inclusive lifetime product and service warranty against defects in materials and workmanship of New York Sash Premier Products.
Where can I see your products?
Visit our Idea and Design Center located at 349 Oriskany Blvd. Whitesboro, NY 13492. All of our products are on display. For directions, click here.
Who will be doing the installation - do you use sub-contractors?
All products are installed by our own factory-trained professional craftsmen, who are 5-star certified, OSHA (Occupational Safety and Health Administration) Trained and Lead Safety Certified by the Environmental Protection Agency. We do NOT use sub-contractors.
Can I buy your products retail?
Because of our Higher Standard Warranty, all of our products and price quotes include full installation by New York Sash installers. We do not sell cash-and-carry.
Help! I have a service problem.
Please visit our service page for help with your issue or to fill out a service request form.
Why does my window have condensation?
Condensation is actually a sign of a high quality window and is caused by excess humidity inside the home, especially on a cold day. Read more.
How can I clean my windows?
Check out this useful video!
How can I clean my bath or shower?
Check out care and maintenance instructions here.
How can I clean the drain?
Drain cleaner will cause cracks in acrylic that will void your warranty.
The best way to clean your drain is with a mechanical method: push or pull on the clog with a plunger, plumber’s snake or drain auger.
If you must use a drain cleaner, use a funnel to keep it away from the acrylic.
Occasionally, your drain may slow down due to hair, etc.
In the crossbars. You MUST do the following to remove any obstruction:
- Push down to the closed position.
- Remove the knob by turning counter-clockwise.
- Remove the peg and drain plug by turning counter-clockwise.
- Remove any obstacles from the crossbars.
- Re-install in reverse order.
If you still need assistance, the best and quickest way to get in the schedule for a service appointment is by filling out the below form and our team will be in touch as soon as possible!
Removing screens, fixing balance problems and more!